T-Mobile 5G Internet SUCKS

I tend to agree.  Typical speeds for me have been 800/40 from home Internet. When I use work Cisco VPN, it drops to around 6Mbps or less at times   I don't have this issue on Spectrum.  I've replaced the gateways more than 5x.  Much of the issues started after October 2024 with T-Mobile firmware patches   Last month gave 2 1/2 days service outages followed by gateway dropping service last week.  Not usable for anything reliable 

Two years later and t-mobile home internet still sucks.  I've tried t-mobile a couple of times. When tmo was first available, then again a year later and now once again another year later.  Still sucks.  When installed a week ago it seem to be good enough for my needs, then after a couple of days, I was connected but no internet. After a lot of BS power on / off I got service.  BUT now another week later, it really SUCKS 5.4 Mbps download 7.46 bps upload. I called yesterday and the answer we have tower problems. Although ATT provided wire service in this home it is no longer available.  Xfinity / Comcast, I hate doing business with them because of their Bait and switch, ty-in marketing.

I am sorry . Mine works great go it hooked up using my router never say spectrum in my house

OMG, they suck so bad. Why am I paying for BS! Internet works maybe 50% of the time. So glad I don't need Internet for work or school, I would flunk or be fired. Just got a bill and I was charged $35 extra. Don't know what for. Did they decide, "we suck, let's raise prices"! So tired of this!!

JohnK wrote:

Today my T-Mobile 5G Internet is broken as usual. I made my decision to ditch it and ordered Spectrum, a more reliable service. Tomorrow morning will call T-Mobile customer nonservice and cancel my subscription. Enough is enough. I recommend everyone to do the same if you're able to. 

I’m getting close to the end of my teather as well. 

New customer. Worked fabulous for two weeks.

Now I must POPO tombstone to connect TV’s whenever I want a TV. Computers have no problem.

I’ll  connect a timer and have it cycle every six hours.

Be nice if I could do this to city hall politicians. They also need booting every six hours or else they’ll spend all day counting their money.

I don’t work for T-Mobile.  That would not be my answer.

nc1037 wrote:

5G (G = Generation) and 5 GHz (GigaHertz) are completely different things.  If anyone wants help with their internet, please ask a specific question.  It’s better to make a new thread than to add to an old thread. 

The answer from T-Mobile will be “They are working on the towers”

5G (G = Generation) and 5 GHz (GigaHertz) are completely different things.  If anyone wants help with their internet, please ask a specific question.  It’s better to make a new thread than to add to an old thread. 

cjake wrote:

Not everyone has the same experience as you with T-Mobile Home Internet.

I have been a happy customer of T-Mobile Home Internet for 18 months.   Download speed varies between 300 and 600 Mbps.    No outages except for a couple instances of tower maintenance.

 

Everyone has exactly the same experience. Please stop lying to good customers. 5G internet does not work. Get a normal WiFi provider. Maybe 10G will be better for internet but 5G is a disgrace. Without mentioning most security cameras and tv do not support 5G