T-Life works very poorly replacing the syncup app

Having same issues with the watch since the switch... Might just go back to giving my kids walkie talkies.

💯 agree.   Live tracking doesn’t exist anymore.   The only notification that works is for my home, none of the other location notifications I have set up work.  The dedicated SyncUP app worked fairly well, but the t-life app is garbage. I’m considering canceling the watch.  The main reason I got it was to track and now that doesn’t work at all.

I have been having the same issue/complaint. I even contacted T-Mobile customer service where they kept repeating that "T-Life will work just fine".... But it never does. T-Life is a half-baked app with next to no functionality. Hell, even the T-Mobile Tuesdays offers never load anymore, not to mention they became awful anyway, but that's beside the point. T-Mobile used to impress me, but more and more they are becoming the same kind of greedy corporation trying to consolidate everything into one app, and they've sucked at it. They're stripping away everything good about this company and becoming another AT&T or Verizon. Money over consumers!

Clearly, I'm disappointed. LOL Rant over. Does anyone know if they'll give a refund since what was promised (SyncUp Kids) doesn't exist anymore?

I have similar issues with tye app. I called in and was told the app is fine and "improved " but to use it i have to clear the data daily and the tracking, if I get it to load, doesn't work well. Really need to bring back the old SyncUP KIDS app but seems TMO doesn't listen to their customers.  I've been looking at alternatives to the SyncUP watch due to it now working