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Paid in February payment still missing?
So I made a payment with my UHC OTC CARD on February 4,2025 at 2:30pm through the United Healthcare bill pay online(so I know it got there the same day), but T-Mobile says they never received it. I have went round and round with them like 7 times now. Sent in the information 7 times already and they keep saying they can't find it. What can I do? The payment was $152.97 and I already checked with UHC and the payment was accepted by T-MOBILE on the same day it was sent in.OnePlus 10 Pro 5g T-Mobile
If you closely observe the status bar and its icons on the OnePlus 10 Pro 5G, the speed meter font seems slightly larger than the rest. As a T-Mobile variant user, I can’t report this directly to OnePlus. If anyone using the Global or Indian variant notices the same, please report it so they can fix it in a future update.
Starlink & Samsung Galaxy A16
This phone is not shown on the list of compatible devices for the Starlink service. Is that because it is fairly new and has not been added, or because it is in fact not compatible? Samlover.com shows that it is compatible, but I didn't see it on the T-Mobile site. https://samlover.com/2025/02/12/samsung-galaxy-phones-can-now-join-t-mobiles-starlink-beta-check-the-full-eligible-device-list/
"The IMEI number is not recognized. Please try again"
Phone is paid off and originally purchased through TMobile. Originally went into store to upgrade and was told there was an error with the system but I would be able to go home and complete the process there and pick up the phone next day. Go home and am not able to complete the upgrade. Call support and after an hour of back and forth get told to wait 24 hours for changes to my account to be reflected. 24 hours later there is no difference in the account, call support again and once again after going back and forth am told to wait another 24 hours. Once again the 24 hours passed and it is still returning 'The IMEI number is not recognized. Please try again'. so I call support again who assures me within 24 hours the problem would be solved and I had to request a follow up call. It is yet again over 24 hours later and I am still not able to upgrade my phone. When I use the TMobile IMEI check online it returns no errors and prompts me to get a physical sim or continue with eSim. The installment plan says "Completed", there are no active equipment payment plans and the phone is missing from the completed tab. When I select check device status, it tells me "It must be paid in full". If I click 'Pay off this device - opens in a new tab', it brings me to the 'Equipment Installment Plans & Leases' page where again it shows no active payment plans and no completed plan for the phone. Again the phone is fully paid off, was done in store where I received no receipt. Support at one point also input my email incorrectly which forced me into another 24 hours of waiting. The local store has not been helpful, phone support when understandable has done nothing to fix the problem, how am I even supposed to take my phone elsewhere when TMobile is saying the phone is paid off but is still requesting the phone be paid off. This is beyond infuriating.Free Phone - Not Free?
A couple of years ago I took advantage of a "Free Phone" upgrade for my mother-in-law. Little did I know they were going to charge me for it. When I asked at a local location, they told me there have not been "free" phones in years (which I know is not true). When they checked my plan, they said I would never get one free due to being in a grandfathered unlimited plan (the equivalent of Magenta). I was told not to bother calling customer support because they "don't help and just tell you to talk to us since we're local". Anyone else in this boat? Anyone know how I can talk with someone not just calling the main number and getting nowhere? All assistance greatly appreciated!
17 year customer and very unsatisfied with customer service received today 4/9/2025
I called T-Mobile today because last month I called on 3/8/2025 to disconnect my watch service and today I still had charges for both watches on my bill. I called and agent told me that they did not disconnect my service. It was only suspended. She also told me if I disconnected the lines I would not qualify for promotions for the next three months. I was a little upset because I've been a customer for so long and was just asking for two watch lines $24 to be disconnected and now, you're telling a 17-year customer that they don't qualify for any promotions for 3 months. I was so upset. She stated there was nothing she could do about it. I decided to call back and speak to someone else. This time after 20 minutes on the phone at work customer service person tells me I am not able to get a credit I can only get $10 off bill. I explained I should be credited because I called last month or at least a little more than $10 since bill cycle starts on the 6th and I called on the 8th. I then requested a manager. She then comes back on the phone after 5 minutes and says I need the primary person on the line. I tried to explain I had account permission. I was never told till today by the fourth person I talked to that I as an authorized user had no permission to cancel or add lines - never had a problem or told this before. Cancelled other things but today after 17 years it was a problem. I hang up the phone with this customer service person now more upset. This time after being extremely frustrated I speak with customer service rep Diamond who is able to assist me with canceling lines and gives me a credit for the charges. She explains I can't cancel lines or add lines even though I have account permission which I'm glad she explained but after 17 years I am told this. I am glad Diamond was able to finally cancel the lines and credit my bill. Thank you, Diamond, for your service today. But I am highly dissatisfied with the other calls I made today. I never had this experience with T-Mobile. 4 calls later, 20-minute call at work and missed half my lunch break to get this solved!!!!!!!!!!!!!!!!
