Forum Widgets
Recent Discussions
T-Mobile lies
I absolutely had the wrong information about trade-in phones. Wanted to pay cash for both of our phones, my son and mine. Was told I was getting $250 from my trade-in then when I looked at my paperwork online turned out to be $70 and they used my $944 as a down payment and finance the rest My Son got pretty much nothing for his phone or trade-in. My plan was changed even financed screensaver and case for My Son so to say the least when my phone arrived at my house late, of course I returned it without even opening the box and went to Apple and got my military Apple discount. I am seriously thinking about switching companies been with them over 20 something years was with Sprint never had this problem before I don’t like being lied to the store was at beach and Hodges Jacksonville, Florida. Then my service as far as Wi-Fi bars, cellular connection goes from 2, 1, to 0 bars worst service ever.
inquiry about sim cards for a family
We are a family of five planning to visit the United States from July 23 to August 27, 2025. We will be bringing five mobile phones; however, only one supports eSIM, while the others require physical SIM cards. We would like to inquire about the pricing for at least three SIM cards to use during our stay. Thank you in advance,
Can't Block Number
Hellow Gals and Guys - I have a prepaid T-Mobile account that I've had for some time. I use it with a Lumia 640 Windows Phone. Someone who I don't want to have my number got it and I am now receiving regular texts from them. I tried to block it, but the texts still come through. It says "Media Content In this Message" when displayed n the text list. When I hit the number it says "Get Media Content Now" which I can select and it downloads the message. I don't wish to receive these texts, but is there some way to block them? Also this is the number I give out when an institution or someone I don't know well asks for my number, so I need to have access to it, but I only put $10ish a year on it and this person will go through that soon. How do I stop this? Thanks for any help.Prepaid Debit Card from Promotion
I recently received 4 prepaid debit cards all with $100 as the balance. I have tried multiple ways via phone call and the app and the website and cannot use multiple payment methods. I need to find a way to pay the $198 with two cards because each card Tmobile sent me that is a virtual card can only be used for $100. I’m beyond frustrated at this point.
Confused hurt and damaged elder T-Mobile customer
I am very disturbed and honestly very upset.T-Mobile keeps cutting off my internet service and now has pretty much with late fees almost doubled now new total of what I owe to start internet service once again.I have kindly and repeatedly told them again many times that I did pay it that I gave proof it shows as a paid out paid exactly what I owed on my debit card.Ibstead of allowing me as I have repeatedly wanted to do they are not letting me send a screen shot if this proof.They keep saying when I pay I get service again.I do not have a history either if bad pay.They are not helping ur giving me this chance and I have really been treated in a very unprofessional manner.I didn’t lose the payment they did but they are literally driving me over the edge killing ne.I am an65 year old single female elder live alone as I have many times told them and I have no phone service with no internet they don!t seem to care this is going on 2 weeks now help please
Unlocking policy for metro b
Hello, I’m considering getting an iPhone 13 from Metro by T-Mobile with the port-in offer. I want to confirm the unlock eligibility requirements. Does the phone need 180 days of active service, or is it now 365 days before it can be unlocked? If I only pay for the first month, will the unlock timer still continue in the background, or does it require 12 months of active payments? Can I request an early unlock for an additional fee? I would appreciate your confirmation so I can make an informed decision. Thank you!Are members of local Search and Rescue organizations eligible for the Go5G First Responder plan?
Are members of local Search and Rescue (SAR) organizations eligible for the Go5G First Responder plan? There is conflicting information on different T-Mobile web pages: This First Responder Verification help page says that active volunteer members of Search and Rescue organizations are eligible However, on the online account profile first responder verification form, the first question asks for "affiliation" and the only choices are EMT or Police or Firefighter. There is no option for Search and Rescue, which is different from these groups (EMT certification is not a pre-requisite for Search and Rescue). Can Search and Rescue volunteers still certify online, or must they certify over the phone?
