Forum Discussion

lamad99's avatar
lamad99
Newbie Caller
7 months ago

How to reset my pin number?

I have forgotten my pin number.  How do I reset it?  I went into my T-Mobile account and I can’t find out where to reset my pin.  Please help.

  • syaoran's avatar
    syaoran
    Transmission Titan
    7 months ago

    Give Customer Care a call at 611 from your T-Mobile line or reach out to T-Mobile via DM on Facebook or Twitter to have your PIN reset.

    • Adrianoandrade's avatar
      Adrianoandrade
      Network Novice
      5 months ago

      Hi, I’m in a T-Mobile family plan, but I’m not the owner. I don’t have any access to the owner of the account anymore. I purchased a new phone and I want to unlock it, how can I do that?