Forum Discussion
“Your rate will never change”
When I first signed up for Tmobile, over 15 years ago, I think I was told my rates would never go up. But now it appears my rate is going up? Does anyone else have this issue?
I've also been with them for over 15 years, now I've been told that I will be charged an additional $5 per line, that's ridiculous, who can afford this. I think after being a customer for that long, we should get a decrease, not increase, what a joke! Time to look elsewhere.
We have also been with T-Mobile for a number of years. When we joined, we were told that our price was locked in for life. I just received a text message today about a $5 per line increase. We have 4 lines, and at $5 per line increase, that is $20 more per month! That's $240 more per year!! We are senior citizens on a fixed income and simply cannot afford the increase. We don't use one of the lines much at all, so I called and had that line permanently suspended. I was then told by their rep that I could not take advantage of any offers for the next 90 days! A punishment for suspending a line??!!! We have always paid our bill before the due date and have been good customers and this is how we get treated!! When I told the rep that I would now be looking for another company, she said "go ahead", "we don't care". Guess it's true! T-Mobile does not care!!!
