Account access disabled?

I’m the primary account holder and I’m having the same issue. What do I do?

Vibratel wrote:

tmo_chris wrote:

Well that is no good at all! Are you having to constantly call us to reactivate your account each time you log in? If not, how are you regaining access to your account after getting this message?

The same keeps happening on my part on Phone, I have an A32 brand new and I have NO idea why it's not working 

Oh my God, i was having same issue last week, but Dionysus_helios on Instagram help me recover my, you should also contact them for help as soon as possible

BTorano1 wrote:

I seem to be having the same issue. I separated from the family plan and kept my old number and activated my own line and everything is disabled. I have no idea on what to do. 

Oh my God, i was having same issue last week, but Dionysus_helios on Instagram help me recover my lost coin, you should also contact them for help as soon as possible

I seem to be having the same issue. I separated from the family plan and kept my old number and activated my own line and everything is disabled. I have no idea on what to do. 

tmo_chris wrote:

Well that is no good at all! Are you having to constantly call us to reactivate your account each time you log in? If not, how are you regaining access to your account after getting this message?

The same keeps happening on my part on Phone, I have an A32 brand new and I have NO idea why it's not working 

My account has been disabled

This is STUPID! It says “account disabled” when it JUST ASKED ME TO CHANGE MY PASSWORD WHICH I DID NOT WANT TO DO!!!! I am LIVID because I just refilled my plan and now it is asking me to do it AGAIN!!!!!

Hi, I’m not too sure what this means. But it says that my account is disabled online. Could someone assist me? 

Hey, @magenta4582783​. What is happening with your service? When you say you can't use it, do you mean it's suspended, or does it seem like some things work but others don't?

Are you on a family plan? If so, are you an Authorized User? I believe a Billing Responsible Party/Primary Account Holder is typically set up as the line that can make changes to a program like Family Allowances​, but if you're an Authorized User you should at least be able to Community-2153​ and inquire if this program is active on your account. That's the only thing I can think of on the T-Mobile side that would impact portions of your service as controlled by another person, whereas suspending a line would impact ALL services on that line. It's worth mentioning that Family Allowances is a network-only service, so it doesn't affect a device's usage on WiFi or while roaming. Do you notice a difference if you're connected to WiFi?

My boyfriend keeps making my service where I cant use it and I dont know what's even going on with my phone at all