Forum Discussion
Active Duty Military Deployment
Does T-Mobile still waive the international roaming charges while service members are deployed over seas? Last time I deployed over seas, I submitted my active duty military orders and was able to submit my orders and still use my T-Mobile phone during deployment. I will be leaving for Kuwait soon and would like to do this as soon as possible if it is still an option.
Thank you, have a great day!
E-mail your deployment orders to usmilitaryerr@t-mobile.com to get the ERR (extreme roaming reduction) added to your account to avoid the roaming charges. If you're the primary account holder you can also request to have the ADM (active duty military) flag added to your account for the military unlocking exception benefits.
Call this number To unlock the device 1 (505) 998-3793
Where do I send my orders to, to get my international roaming charges waived?
E-mail your deployment orders to usmilitaryerr@t-mobile.com to get the ERR (extreme roaming reduction) added to your account to avoid the roaming charges. If you're the primary account holder you can also request to have the ADM (active duty military) flag added to your account for the military unlocking exception benefits.
whtnylake wrote:
Does T-Mobile still waive the international roaming charges while service members are deployed over seas? Last time I deployed over seas, I submitted my active duty military orders and was able to submit my orders and still use my T-Mobile phone during deployment. I will be leaving for Kuwait soon and would like to do this as soon as possible if it is still an option.
Thank you, have a great day!
Hello, @whtnylakemcdvoice
T-Mobile still waives international roaming charges for service members deployed overseas. You can submit your active duty military orders as before, and you’ll be able to use your T-Mobile phone during deployment without incurring additional charges.
I hope this info is helpful to you.
Best Regard,
Gregory Chavez
