Forum Discussion
auto pay did not auto pay
why did autopay not pay??? first, I had to try at least five times to get it signed up, as i kept getting error messages. now I got a text my bill was not paid, and i go into my account, and it’s still set on autopay. when I pay with the same payment method as set for autopay, the payment goes through. The time suck this company afflicts on its customers is infuriating!!!!!!!!!!!!!!!!!
TMcust95 wrote:
I’m elderly, my Tmobile autopay by checking acct was turned off mysteriously to charge me late fee plus no discounts. Hope this kind of mischief is looked into, some ethics may have changed in the revenues department.
Yup. 2 months in a row this happened to me. Checked to make sure autopay was set up, it said the date it would withdraw so I just left it alone. Until my internet wasn't working and I realized the payment was never processed, still sitting in my bill account. Some how autopay was not set up when i went to check it again. Got charged $47 reconnect fee and $7 late fee. Another scam they like to pull is not processing your 2nd payment if you've set up a payment arrangement and then they claim they processed it but it got rejected by my bank. But the 1st payment went through without a hitch from the same account. No notice from my bank saying it was attempted to be withdrawn, not 1 message from tmobile saying it didn't work just disconnected me and charged me another $47 reconnect fee. I'm switching to US Cellular, service is better here and they don't take advantage of their customers.
Autopay needs to be setup at least a couple of weeks ahead of your bill to actually process for that month. If you set it up a few days before, autopay will not process for a bill that is already generated. As an example. My bill posts on the 9th. If autopay is not enabled before that date, autopay will not process for that bill.
I’m elderly, my Tmobile autopay by checking acct was turned off mysteriously to charge me late fee plus no discounts. Hope this kind of mischief is looked into, some ethics may have changed in the revenues department.
ycs wrote:
why did autopay not pay??? first, I had to try at least five times to get it signed up, as i kept getting error messages. now I got a text my bill was not paid, and i go into my account, and it’s still set on autopay. when I pay with the same payment method as set for autopay, the payment goes through. The time suck this company afflicts on its customers is infuriating!!!!!!!!!!!!!!!!!
Are you using a credit card on autopay?
