Forum Discussion
autopay on free lines?
Do you get an autopay discount on free voice lines? Because I have 6 voice lines & multiple MI lines so in total I should be getting the max 40$ off. It tells me I am on my bill but 2 voice lines out of that 40$ are free & I don’t believe I am getting any further discount because the lines are free. It would seem I’m getting 30$, I’m just not sure. The bill says those 2 free lines are giving me 5$ each but are they really?
They need to file an account error form to move those autopay discounts to two of your other paid lines. I used to work in the call center and did it all the time for people but now I also have this issue on my account. Every time I call, they either dont understand or offer a credit & say they will look into it and call me back then don’t! Autopay terms and conditions specifically say you get $5 off for up to 8 PAID lines ($40) so if you aren’t capped at a $40 AP discount and have more than 8 paid lines, then it needs to be corrected
If they are free why would there be an autopay discount?
You will get a discount for lines you're paying for.
I need to call again, they should be applying the $5 discount or credit on all lines and wearables that I'm paying off, not on the free lines.
What do you mean with aren't eligible? I'm getting the same situation and customer service told me that's how the system applied the $5 discount.
The free lines aren't eligible for autopay.
