Forum Discussion
Bill Payment Outside of the Country
Hi All,
I have closed my T-mobile account and left the country permanently. I was told that I should expect another cycle of bill and now it should be the time to pay it off. However, since I left the country permanently and closed my account fully, I cannot log in my account as my number is not there anymore. I have tried entering with my email address but after entering a code sent to my email the system still asks for a T-mobile phone number. Can you please tell me how I can make my last payment? I do not want to face any problem when I try to re-enter to the US later on since my SSN is in my account… I need your sincere help..
I would personally contact Customer Care at +1-505-998-3793.
https://www.t-mobile.com/contact-us
You should be able to pay via credit card or US based debit card over the phone.
I would write a letter to T-Mobile informing them of your new address and asking them to forward all bills to the new address. When in doubt, bag the electronic communications and stick with paper and a stamp.
