Forum Discussion
Billing address not updated after change successfully submitted
Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. Customer Service couldn't make the change either. They said they...
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if the can help you. The also are a higher tier of support.
There's different tiers of support. The higher the tier the more they are able to fix a problem.
