Forum Discussion
Cannot log in to my t-mobile account on website or in the app. A new customer's frustration.
I’m a new customer with T-Mobile and have had nothing but issues trying to get everything working. Spent 5 days trying to switch to t-mobile. I made the mistake of thinking ordering a prepaid plan an...
tomwil wrote:Aren’t prepaid accounts handled differently from postpaid and home internet accounts?
https://prepaid.t-mobile.com/home
Yes, but you can add multiple accounts under one T-Mobile ID. Whenever I log into my T-Mobile ID, it shows the two accounts separately (home internet and prepaid) and I have to click on one before proceeding.
Whenever I click the prepaid one, it gets stuck and doesn’t load, but the home internet account works. In the app, it also shows the two accounts when I open it, but neither account works.
I’m shocked how hard it is to get something so simple working at t-mobile. Their phone support is clueless and have no idea how to fix this. The guys is the store saw it when I showed them, but they had no ability to fix it.
