Email support -- selfish, greedy, time wasting

What else can it be, but selfish, greedy uncaring -- to NOT make available to the public a PUBLIC support email (and system to manage it) -- NOT (time wasting) Chat, nor texting (some, me, don't text, and don't want to), not voice telephone (some don't hear well and wastes time waiting on "ignore", too), not USPS paleolithic "messaging" (wastes time, trees, and distilled dead dinosaurs). 

AND then selfish, greedy uncaring T-Mobile sends time wasting texts and EMAIL (to just benefit them)  to "refill your account (which?) -- with NO phone # -- when you have 3 accounts -- AND ALL have a positive balance. T-Mobile provides customers with email service -- but then won't use email to benefit customers -- and instead prefers to knowingly, intentionally, selfishly, waste customers time to enhance their greedy profits. How can those that prefer to use EMAIL to communicate (when in no hurry) get T-mobile's attention -- other than ask that they ask for it here?