Extremely Frustrated with T-Mobile’s False Promises!

I’ve been a loyal T-Mobile customer for nearly 7 years, but after my latest experience, I’m DONE. I traded in my unlocked iPhone 14 Pro for an iPhone 16 Pro under their promotion. The salesperson guaranteed my new phone would also be unlocked and usable internationally—but that was a flat-out lie.

When I realized the issue, I called customer service. A supervisor assured me the phone would be unlocked in 48-72 hours. That never happened. I called again—same promise, no results. This cycle repeated over and over, each time with a new empty promise.

Enough is enough. I’ve already canceled two lines and will be switching my numbers to AT&T as soon as I return from my travels. Their current promotion gives me an $800 bonus, which I’ll use to pay off my T-Mobile devices and be done with this nonsense.

T-Mobile, your lack of honesty, transparency, and customer service is beyond disappointing. If this is how you treat long-time customers, people need to know! Has anyone else dealt with this? Let me know below. 👇 #TMobile #CustomerServiceFail #Scam #SwitchingToATT