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Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can still access everything can call numbers not on the Allowed list.
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
Device access limitation still not working for me. Any update as for 2024?
I signed up for this useless Add-on-the reps are ok, but tow the company line that “Family Allowances appears to be working from our end”.
It’s a great idea, but for some machiavellian purpose T-Mobile won’t produce a working product. Maybe it’s for the greater good and they’re teaching us to be parents? If anyone finds that “Parental Guidance” is billed as an Add-On then time to look for a new carrier.
magenta8742620 wrote:
I've gotten it to work for the phone only...which is useless!!! DATA has never stopped. Really upsetting! Are all the kids using iPhones? Mine is... Or is anyone having trouble with android, too?
Android too!
Almost 2023 and the family allowances are still false advertising!
syaoran wrote:
These features aren’t a replacement for being a parent! If you don’t want your children using their device between a specific time, you could always take the device away from them. These blocks are pretty easy to work around, especially for tech savvy kids. The parents need to up their game here in my opinion.
I didn’t see anyone here asking to have a parent replaced. All I saw is people asking that T-Mobile’s service works properly. Have you ever heard ‘pick your battles’? You can argue with your kids every day...one more minute, 5 more minutes or you can have it automatically turn off and that’s that. Little kids tend to be easier...teenagers not so much.
@syaoran- You must be speaking from experience as you are a parent yourself. Right?
It is easy to offer advice to parents to make the “you could always take the device away” suggestion. Although that would be the “easy” temporary fix but it comes with a price for the parent attempting to take the device away from their children or teenagers.
I am sure that some of us have thought of that idea as an option but some of us don’t exercise that plan because we have to weigh the good with the bad as it is not about trying to “up our game” as it is that we want TMO service to work as intended.
These features aren’t a replacement for being a parent! If you don’t want your children using their device between a specific time, you could always take the device away from them. These blocks are pretty easy to work around, especially for tech savvy kids. The parents need to up their game here in my opinion.
I've gotten it to work for the phone only...which is useless!!! DATA has never stopped. Really upsetting! Are all the kids using iPhones? Mine is... Or is anyone having trouble with android, too?
I’ve unchecked No Allowances & put in specific amounts. It worked once. She was on a call & it shut off because of the amount limit-not because it was past 9 p.m. which should have done it anyway & didn’t. It’s never worked again.
I have the same question or similar issue. My daughter has a line with her own number. It is a family account. I have Family Allowance enable on her line.
Limit Device Access- The boxes are checked M-F 9-11pm and 11-6am and S-S same time.
Minutes- Uncheck No Allowance
Messages- Uncheck No Allowance
Unless I am missing something this should cut off any data communication on this line regardless if she is on a call or actively texting someone.
How quickly does the block take effect?
I would like to completely cut off any data communication at a specific time regardless if she is on a call or not.
