Forum Discussion
Familywhere location inaccuracy
I’ve tried contacting T-Mobile about there gps inaccuracy on familywhere.. but was unsuccessful with fixing it. My issue is the gps is showing different locations even though we are all at home ...
I am having same issue with two new samsung A32 5g phones. Location works perfectly fine with Google maps and a other location applications besides family where. There is no doubt that this may be a problem with new 5g phones working with tmobile location services, first I have had to switch network down to LTE because 5G is garbage right now even though your maps claim it is operational in my area, this seems to be with all 5g phones including my wife's LG Velvet 5g. This particular problem does not effect the velvet so it would appear that it is selective to OS or hardware but again all other location apps seem to function normally. Blowing this off as not a t-mobile problem is incorrect you should be concerned and provide help to your users!
I have tried to confirm that Service Provider Location has permission all the time but have not been able to find this specific setting.
If we buy new phones and Tmobile is our provider, we also pay for Family Where then yes it is a T-mobile issue to help its clients, I do not believe the person who said its not a tmobile problem has ever worked in support. I was a network engineer for over 38 years and any customer problem is a seriouse concern not a finger pointing contest. One happy customer might bring two friends, but one un happy customer will tell 100 people!
