Forum Discussion
Former Sprint user, can't access any account pages with new T-Mobile Id
I used to be with Sprint but got switched to T-Mobile (new SIM). Until now I’ve still been logging into sprint.com to look at my account, but today I could no longer could. So I created a T-Mobile ID and am able to see my dashboard. However, I can’t get to any other account-related pages, like my profile, plan or bill pages. All I get is a blank page with “Loading…..” at the top. I’ve tried Chrome and Firefox in Windows, Safari on iOS, and the T-Mobile app, and they all do the same thing. How do I fix this?
Having a similar issue here. When attempting to access profile, the on-site loading icon (the little pink circle) spins endlessly, but the profile never actually loads. Am a former Sprint user as well.
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.
