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Grandfathered Simple Choice is not $10 for added lines, wrong info TM
I recently messaged TM to inquire pricing for adding a line to my Simple Choice North America 6GB Family Match. I explained that I was grandfathered in that plan and was hoping it was still $10 f...
I am so sorry for the confusion regarding adding your most recent line! While we are not able to change the price of the add-a-line, we can take a closer look at your account to see what options are available to get you closer to the price range you were looking to play. Please do call us when you have a moment so we can get this sorted for you.
We just added 2 lines to make it 7 and three times during call I asked to confirm cost would be $10 per extra line. It was a recorded call and the $10 was confirmed. I didn't find out until I received the paperwork after signing up it was not only $20 per line, but I also lost my own $10 line cost. The associate I followed up with was very nice, but said they could only give us a one time $20 credit for incorrect info. I like TMobile much better than Verizon but they need to be honest. Not sure why this keeps happening.
