Forum Discussion
How to delete T-Mobile account or reach support from outside USA?
Good evening,
in May, I spent a few weeks in the US and used a T-Mobile prepaid eSIM, which I deleted afterwards from my phone.
However, I keep receiving emails from T-Mobile that my service is about to expire if I don’t refill my prepaid account. The problem is, I cannot log into my account to delete my T-Mobile ID, as the website requests my (now non-existing) US telephone number.
Furthermore, there seems to be no way to reach customer support by email. Has anyone an idea how I may get rid of my T-Mobile account/ID? Thank you very much!
Alex
Your account is canceled as long as you didn't sign up for autopay. Tmobile is just letting you know you can reclaim the phone number before it's released back into the mumber pool.
Per Tmobile website for contacting support outside of US:
Our customer service number
We'll still be right here if you need us while you're traveling and we promise not to get too jealous of your international escapades! To give us a call:
- From your mobile device, dial +1-505-998-3793. We won't charge you anything for this call, no matter where you are. Go ahead and store this number in your phone's contact list for easy and quick dialing while you're away.
- From a landline (long-distance fees may apply), dial the International Direct Dialing (IDD) prefix for the country you're in, followed by 1-505-998-3793.
