Forum Discussion

magenta00000's avatar
magenta00000
Network Novice
7 years ago

Incapsula Error Code 16 - Access Denied T-Mobile.Com

When visiting T-Mobile.com I get the error code below: I am not using a VPN or Proxy on my end. To be clear, I've never had issue until I visited T-Mobile.com from a public hotspot nea...
access denied
error code 16
incapsula
site administrator
site blocked
tmobile_website
web_site_access
  • tmo_chris's avatar
    tmo_chris
    7 years ago

    Thanks for clarifying. I know that we do have a process for reporting these types of issues but we would need access to your account to gather the details. Unfortunately, we do not have that ability here on a public user forum but if you have a Facebook or Twitter account, you can message our T-Force team using the links in my signature. They are going to need to do a help desk ticket with our web support teams for this one.

magenta00000's avatar
magenta00000
Network Novice
7 years ago

Thanks for getting back to me. I've reached out on twitter... waiting for response at this time.

Here are the other two instances where Incapsula seems to have erroneously filtered legitimate T-Mobile users:

https://support.t-mobile.com/thread/143631

and

https://support.t-mobile.com/thread/138488​ (Should be familiar to you since you followed up in this thread)

Hobbit seems to be on to something as a google search is filled with users' of other website's being erroneously blacklisted. Maybe T-Mob. should consider a different service.