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International rates over WiFi calling
Hi, I’m very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi...
Hey @lnishikawa
A $200 charge on my bill would definitely be shocking! Wi-Fi calling is a great way to stay connected when you are in an area without T-Mobile coverage or the coverage is not strong enough and it also provides some benefits when roaming internationally. When in the U.S. Wi-Fi calls placed to other countries are subject to international long distance rates, based on your account/features you have.
You can see our international rates for any country you want to call here. Calling Abroad | Stateside International Services | T-Mobile. If you opt to add our stateside international feature to your account, you can get discounted rates or even unlimited calling to landlines and mobile numbers in other countries.
I think the confusion here is that when you are roaming in another country (be it a simple global country) all calls are $0.25 a min incoming and outgoing (if it is to another simple global country). The Wi-Fi calling benefits come into play if you are making and receiving calls back to the U.S with Wi-Fi calling enabled otherwise it will still be $0.25.
For more information on WiFi calling and WiFi calling billing, you can check out our Wi-Fi Calling from T-Mobile support document for all the details.
TMO_Chris Mod Note- Updating correct answer to reflect current per/minute rates and link to WiFi calling. 1/3/2019
Hey @lnishikawa
A $200 charge on my bill would definitely be shocking! Wi-Fi calling is a great way to stay connected when you are in an area without T-Mobile coverage or the coverage is not strong enough and it also provides some benefits when roaming internationally. When in the U.S. Wi-Fi calls placed to other countries are subject to international long distance rates, based on your account/features you have.
You can see our international rates for any country you want to call here. Calling Abroad | Stateside International Services | T-Mobile. If you opt to add our stateside international feature to your account, you can get discounted rates or even unlimited calling to landlines and mobile numbers in other countries.
I think the confusion here is that when you are roaming in another country (be it a simple global country) all calls are $0.25 a min incoming and outgoing (if it is to another simple global country). The Wi-Fi calling benefits come into play if you are making and receiving calls back to the U.S with Wi-Fi calling enabled otherwise it will still be $0.25.
For more information on WiFi calling and WiFi calling billing, you can check out our Wi-Fi Calling from T-Mobile support document for all the details.
TMO_Chris Mod Note- Updating correct answer to reflect current per/minute rates and link to WiFi calling. 1/3/2019
