iPhone T-Mobile App issue

I am still having this very same issue. This is my 2nd phone with T-mobile. I was also migrated over from Sprint. I am seriously thinking to cancel services. I am not understanding how my service provider app does not work on my phone. This is very sad. I have had a ticket submitted with the tech department since August 2023 with no solution. 

MWD wrote:

RichP wrote:

Hey all. It has nothing to do with any settings on the Tmobile website. 
 

IPhone (Android similar), go into settings, find the app, find the section that says Tmobile Settings  near the bottom, there is a switch that says Clear App Cache on Next Launch. That fixes it. 
 

Rich

Thanks Rich !!!

 

I Cleared My Cache and switched to face recognition as soon as I got back on. No more problems.  Thanks again.   

RichP wrote:

Hey all. It has nothing to do with any settings on the Tmobile website. 
 

IPhone (Android similar), go into settings, find the app, find the section that says Tmobile Settings  near the bottom, there is a switch that says Clear App Cache on Next Launch. That fixes it. 
 

Rich

Thanks Rich !!!

First of all, can you please tell me how to extract text the way you did? You display evidence in a neat and clean way that makes it easy to provide info that is easily understood. 

Finally, the reason I am here is due the same issues a lot of people are experiencing. I also have questions that unfortunately this unscrupulous company is going to evade and waste more time of the people they victimize rendering them helpless and frustrated. The reasons for the issues their customers are dealing with frustrations are way darker than anyone could imagine. 
 

Bear with me 

I have an Android phone, a OnePlus Norton N100, their T-Mobile App has been doing that to me for about the last 6months too. And it's frustrating because I can't find any help with it, have done the MULTIPLE uninstalls, reinstalls, cache and storage clearings of the app and cookies and you name it I've tried it. And still, as of 10 mins ago, Its still not giving me that same message, same button options and same frustrating and enraging loop cycle of b.s., as you are experiencing.... But this hopefully updates the issue to not only limited to iPhone devices.... 

I have been having this issue for over a year, several calls into support, still not fixed. This is a locked T-Mobile store purchased under contract iPhone. The mobile app should work! 

1. Analytics show the app accessing a strange url "core.sass.api.t-mobile.com”? Why is this a SASS application?  Why would it be referred from bitley, then to app store, every time I try and download it again? 

2. The privacy reporting shows the application reaching out to what seems to be the same static IPv6 addresses. Is this normal behavior? Wouldn't a static IP be able to track activity? 

3. What is the purpose of the build number? Doesn't every customer receive the same app platform? Android? Apple? 
 

see screenshots below 
 

My situation is very similar to most people in here. I was migrated over from sprint just a few weeks ago and I’ve had nothing but trouble since. After chatting with two different “experts” about the app not working I was told that the engineering team was aware of the issue and that I just had to keep trying to login. Then today, all of a sudden, my iPhone notified me that my phone was not activated and I lost all cellular service just like that. I was so upset! I was ready to change carriers but before I did I was gonna try one thing that has helped this issue in the past. I turned my phone off, took out the T-Mobile SIM card, put it back in and restarted my phone and that worked!! I opened the app and it found my account over the network without even having to login!! So to make this long story short, if you haven’t already try taking out the SIM card and putting it back. This may only work for customers who have migrated over from sprint. None of the “experts” I chatted with mentioned this as something I could try so I want to make sure people are aware of this being a possible solution. Hope this helps!

I have tried all suggestions noted above. Nothing works. I have given up. I now tell everyone the app is worthless. T-Mobile’s attempt to address this has been laughable. As long as the mbl service works, I can live going to the website. There is no way I would ever consider T-Mobile for any other technology offerings if they can’t handle something as routine as an app on an iPhone.

Hey all. It has nothing to do with any settings on the Tmobile website. 
 

IPhone (Android similar), go into settings, find the app, find the section that says Tmobile Settings  near the bottom, there is a switch that says Clear App Cache on Next Launch. That fixes it. 
 

Rich

Ive had the same issue for awhile now as well, it doesn’t matter WHERE I access the site, I’ll have the exact same issue, I’ve had it pop up when logging in on my Mac and android phone