Forum Discussion
Is anyone experiencing an issue with T-Mobile honoring Sprint's free hulu/Tidal services?
@T-Mobile Hi. Amelia M: I understand your concern about Hulu and Tidal and data charges I would request you to Please be assured I will look Into it and will certainly help you with...
This looks like every chat I've had with since I've began upgrading my phones (4 lines) and "migrating" from Sprint to T-Mobile.
Personally, I don't care much about the "extras" such as Netflix & Hulu, I just want the upgrades, insurance, and continued service like I've had. The order I placed August 11, got canceled because they sent the confirmation to my old email address. They had the right email when I spoke to them, the right email is on my account when I check my info online... I contacted them a couple days later when the phones didn't arrive, and they said they would re-enter the order and OF COURSE IT WOULD HAVE THE SAME PROMO's, etc as my original order.
From what I've seen, I shouldn't be surprised that NONE of the promotions were included. They did however change my phone plan increasing my bill by $45/month.
But.. They appreciate that I've been a loyal customer for 11 years, apologize that I've been waiting (one chat was over 2 hrs & 3 or 4 agents) & one call was just as long but at 2hrs & 8 minutes with nothing accomplished we were disconnected), understand my frustration, their goal is for customers to be pleased, thank me for my patience while they continue to research the issue...
Every time I hear another of those memorized platitudes, I believe less & less that there's a chance that anything is ever going to be resolved unless I leave the account to which I've been such a loyal customer.
