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Sara04's avatar
Sara04
Network Novice
3 years ago

Issue intalling esim

Hi! I purchased my eSim (different number than the one registered here).
I received the confirmation email with my new tmobile number, I payed for it (I got my money taken), but the configuration didn’t started.

I tried configurating manually, either by calling the call center, entering both SM-DP+ addresses T-MOBILE.GDFB.NET (error message: impossible to activate) and T-MOBILE.GDSB.NET (error message: no longer available).

What shoul I do?
I do have a number, but can’t connect it with my phone