Forum Discussion
Keep and Switch- Issues
Tired of hours on the phone and web trying to resolve issues with T-Mobile as a new customer bringing three lines from Att. I have been given bad information on multiple occasions and even escalatin...
The first thing to understand is that T-Mobile does not “pay off” anything. What they will do, provided you jump through all the hoops in the correct order, is to reimburse you for your expenses in paying off your EIP with another carrier. The steps are outlined here: https://www.t-mobile.com/offers/switch-to-t-mobile-from-verizon-or-att?carrier=att
Now, I’ve never done it, so I have no personal experience. I can only point you to the web page.
