Keep and Switch- Issues

Yeah, I learned about the "keep and switch" by mistake I guess you could say. I was window shopping for a different cell carrier as I was with Verizon and wasn't looking to remain with Verizon any longer then I had to and I called tmobile to ask what price plans they had and the rep told me if I switch to tmobile and bring my own device tmobile will pay up to $800 to pay it off so I got off the phone immediately and shut down my Verizon account and did exactly as the rep said to and I opened an account with tmobile and connected my own device and just had to wait to get the Sim card in the mail but the moment it arrived I installed the Sim and got service to my device. I then called tmobile to get the rebate to pay off my device as I owe over $635 to Verizon and the rep said I'm not elegible and I said oh boy I sure am too and he said no your not, I was apparently suppose to bring my phone number from Verizon with me and I said the agent said all I had to do was bring my own device and get service nothing about bringing my number with me. Then the rep said it's not his problem and ain't nothing he can do for me and said i could call Verizon and ask them for my number back so I called Verizon and asked for my number and the guy said it's no longer available as they recycle their numbers so I was told to request an itemized final bill and Verizon provided a final bill of the device balance amount I still owe and again tmobile denied my rebate request. I told tmobile that the bill Verizon gave me is all they did for me and tmobile refused to help. This all could of been avoided if tmobile took more responsibility on their actions. What I mean is the rep told me to just bring my device and get it connected that's all she told me and I did exactly that even though come to find out the rep failed to disclose ALL the details to be elegible tmobile should be accountable for what their employees say to customers not hold the customers accountable. I mean if you look at the whole picture tmobile failed to properly disclose every detail of the promotion and that is misleading false advertisement and could be considered as deceptively manipulating for financial gain. Tmobile should of honored my rebate and reprimanded the rep for her actions. Maybe wasntctrained correctly or something but in the end I'm stuck with a huge payoff balance for my device to Verizon. A handful of people told me to report this to the FTC and the Consumer Financial Protection Bureau because not only is it illegal business practices but its beyond unethical or right either and those federal level agencies oversee and deal with businesses conducting such practices and have the ability to step in and fine, punish, or even terminate any business licenses etc for doing this type of stuff may even hand the case over to the attorney generals office for class action suits.