Looking for an email address to contact T-Mobile support

Totally agree that customer service has declined steeply within the last 4-6 months. Previously, when I called 611, I’d be connected to my “team of experts” which were stateside reps in Maine (live in Boston, MA) who cover my subscriber area. 

However, now, all calls to 611 or customer service 800 number are routed to Thailand, or southeast Asia.  Bottom line, it’s not possible to contact my “team of experts” anymore.

I do understand that with a 24/7 support system, you need to route calls to a time zone that has support during regular business hours. However, I have called at 9am EST when it’s the middle of the night in Asia , and I only get remote Asian representatives. They are MUCH less knowledgeable than former stateside customer service reps, and struggle even to answer simple return policy questions. I usually have to ask for a supervisor to get my question or issue resolved.

So with that said, getting good customer service is much more difficult. I’m guessing that this might be a budget or fiscal/bottom line issue. Would be good to find out why the switch was made. 

Thanks and regards,

Scott

I need to Contact Corporate office to Resolve a customer service transaction that was not fulfilled and i am out on $600 dollar promotion i was promised.

i have Texts emails and recorded conversations and been promised this issue will be resolved but it has not been resolved. I am now in the process of emailing Mike. Sievert to get this Customer service issue fixed. Also, I intend to send him all the names and number of the supervisors involved who lied to me.

Been a customer for 10 plus years never had an issue as a matter of fact i have often praised T-Mobile for having great customer care but that has gone downhill 100%….

Salvatore DiMauro

Call my cell or email me back on the email i have on file……………………..

GreatSax4u wrote:

I cant believe there is NO email or any other place to reach out …….other then a Phone Call or a in person visit. ‘Sad 

Social media using messenger.

I cant believe there is NO email or any other place to reach out …….other then a Phone Call or a in person visit. ‘Sad 

No one seems to get it. I am in the 2nd outage this week. 20 hours WED & so far today 8 hours. My phone says Voice & Data Services blocked, emergency calls only. Some sort of network outage effecting the towers near me. YOU CANNOT USE THE APP, TEXT OR CALL you idiots when there is no phone services. PS: FB & Tweeter suck & I do not maintain any social media. How convenient for T-Moped that there is no email or chat available to a phone company when your damn phone doesn’t work. PSS: I went to 2 stores & they know nothing about the outage & cannot help with anything but try to sell you a new phone. 

Click on the contact and support tab at the top right of this forum and if chat is available there will be a pop up window.

snn555 wrote:

If you use the app on your phone you can use the chat feature.  the app has not been working for some people but has been working for me this past week.

Where is their “chat feature” in their app?  I cannot find it!

This is a user to user forum with Tmobile moderation but have no account access.

You can try using messenger on one of Tmobile's social media accounts.

I have no suggestion for your issue.

I am just writing this in hopes that the forum is monitored by t-mobile. If it is, then please be advised that I cannot find any way at all on the web page interface to label my alert messages as having been read or any way to remove them. I am aware of the security breach and I am sure that it is a tragedy that it occurred. I an also sick half to death that the notice keeps being shoved in my face every time I try to quickly log in to fix a specific small thing. Clearly, if we have engineers doing a web site who are too clueless to allow for the removal of alert messages after they have been read, then security is probably too much to ask for. I really hope they at least use password hash instead of storing passwords as text.

Please mr. monitor, make them provide a vehicle for removing communications after they have been read.

Good Morning. I visited a new T Mobile store located on Camp Wisdom and Westmoreland in Dallas on Saturday afternoon 01-16-2021.I was approached by Manager Zach and Sales Associate Christine. I have been with Tmobile since 2004.These two made my experience pleasant and I did not feel pressured to buy. They both presented me with many options and a Senior discount on my new Phone purchase. Please Acknowledge these two great employees.