my account is suspended after setting up a payment arrangement

I’m am really disappointed in this process I scheduled a payment arrangement on the phone but was able to make a portion of that payment sooner went to cancel the arrangement and on line won’t let me further more they didn’t have me as the the primary account holder but managed to get my payment information I guess from sprint I was never asked to switch to T-Mobile in the first place very very disappointing 

Nope 👎🏼 it doesn’t let you know make phone calls 

you can’t even call customer service 

lucky for me I was able to download an app that allowed me to call customer service and figure  out what happened with my account .

your T-Mobile service should not be  suspended or interrupted 

if you have in place a payment arrangement 

otherwise  it defeats the  purpose of having that option for customers 

thanks for responding to my question 

Making a payment arrangement doesn't guarantee your service won't be suspended.  Even if your service is suspended, you should still be able to contact Customer Care by dialing 611 from your T-Mobile device.