Forum Discussion
Need a return label/address to return old phones
When we received our new phones, in the mail, we did not receive instructions or a label for returning our old phones. Please provide the necessary directions to ensure we receiveour credit on our returns, ASAP.
I have attempted to call customer service but when I try to leave a call back number there is an issue with confirming my number. Thanks for your prompt response with shipping directions so that we can get our devicies returned.
Thank you for your response.
I was able to leave a message for Customer Service to give me a call back. The callback was within 15 minutes as indicated. We had a very pleasant conversation and she e-mailed me a shipping label for each of the three phones to be returned. The phones have to be returned in separate packages with tracking information for each phone.
Have a great day.
You can find instructions and print your return label from your my.t-mobile.com account
