Forum Discussion

magenta4152034's avatar
magenta4152034
Network Novice
8 years ago
Solved

Need receipt for phone purchase

Hi, I am going to be taking my son's phone into an apple store to be looked at.  The email said we may need proof of purchase.  Can I get a copy of purchase receipt?
  • stevetjr's avatar
    stevetjr
    8 years ago

    Have you looked on your MyT-Mobile account?  I can tell you that this is a user supported forum and the T-Mobile employees that help and moderated on this site don't have account access.  If not on your My T-Mobile account you will have to contact T-Mobile thru one of these channels; Community-2153

haimster2797's avatar
haimster2797
Newbie Caller
6 years ago

RESOLUTION:

  1. Login to your T-Mobile account @ T-Mobile.com
  2. Click your "Login ID" in top right corner
  3. Choose "Account History"
  4. Then change drop-down from Past 90 Days to All 24 Months
  5. Choose Category "Documents"
  6. Look for entries similar to "Credit / ATM Receipts"
  7. Then you can search from most current up to 24 months past

If you need anything further or older you will need to contact T-Mobile Customer Service.