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PayGo prepaid plan no longer part of T-Mobile?
I'm a prepaid customer currently on a Simple Choice Mobile Internet plan. I used to have the option to switch between Mobile Internet plans and the $3/mo PayGo plan via the account self-serve por...
Hey, @magenta10074307!
A change to the PayGo plans was made back in July. They're now being handled by UltraMobile whom has been a longtime T-Mobile partner. To switch to a PayGo plan, you'll need to port your number to Ultra by calling 1-888-777-0446. Let me know what other questions you have and I'll do my best to get them answered.
It seems that Ultra Mobile is a company separated from T-Mobile. To switch to Ultra’s PayGo plan, you have to buy a SIM card for $10 and port your T-Mobile number when activating the card. Unfortunately the balance in T-Mobile’s Pay As You Go account can not be either transferred or refunded.
