Forum Discussion
Solved
PIN number required for account but I have never set one up
I have never set the account up with a PIN but keep getting asked for one to make changes. How do I request the current PIN or change it online? Or do I need to change it at a store or on the pho...
Great news! There have been updates to our website and app so your account pin can be managed online 😁 This link takes you to the page that shows the steps for the website and app! Update your Customer PIN/Passcode | T-Mobile Support
Not currently available to display
NOTE: For added security, PIN/Passcode update must be completed from your registered mobile device. Please ensure Wi-Fi is disabled.
this is what the app and website says. with or without wifi. This is ridiculous.
