Forum Discussion
Porting Problem Google Voice to T Mobile
I transferred my number from google voice to T Mobile, sharing my experience to help others.
Setup google voice mail pin
Asked T Mobile rep to port my google voice number over my existing t mobile number by giving phone number as account number and voice mail pin as pin number
Number ported over successfully in 15 minutes, message received from t Mobile and google voice that number has been successfully ported.
BUT THERE IS A PROBLEM
Ported number from google voice not working (if you call it says subscriber you are dialing is not active. Old t Mobile number still active.
Noticed in my t Mobile app, my line is deleted while others are active.
Called two times and reps said to call after 24 hrs, standard answer.
Same issue after 24 hrs, talked to 4 representatives and they tried everything, rebroadcasting, channging phone in Apple ID, apple rep was involved 😞 etc etc
Begged last rep to see why line was not active on my account. She did something and it worked . Phone was disconnected while she was making changes. 35 hours without phone nightmare ended.
I could not find the root cause but Account history changes says new line was cancelled and added back again.
Hope this help others.
Note: T Mobile reps were professional and trying to help but I wish somebody would have paid attention to the fact that number was successfully transferred and it was line not attached to the plan that I happened to notice.
Hopefully it's fixed. Here's my experience. I just went thru this 👻Port as I term it. You must use Twitter support via Direct message! They will send a link to verify acct. @twitterhelp. Susan fixed my issue saying it was stubborn registration. My phone kept unknown number for ~24hrs then showed correctly. Make sure phone has right SIM in and is powered on. They gotta send a signal like cable TV. Whatever Twitter support did enabled voice, text & data on the correct (port in) number.
I used chat 4x (who said they had no access to acct & call) , store 3x (Had no use let's try new SIM, if not we can call) then 1hr on Twitter w/ Susan (or whomever).
My phone kept old number & the port was promptly completed. (I took time to get pin & acct # from the big V) The problem was the port in number would give disconnected error upon calling 9r texting. The website and app both say active and fully ported! My T-Mobile line kept old number & weirdly I logged in using that. I registered for access after completing fix. I don't know if it's because I could only login w/ phone number or what. Verizon actually closed my account upon port out! They even deleted my login to billing etc. I know how insane. I suspect it's a system issue from merger, primary line change or something odd. T-Mo must have an insane database & tools. I guess after China stealing their IP its made them paranoid about tool access.
TLDR: Use Twitter Tech Support! They are the T-Mobile Tech Magiks!
