Request Timeout on T-Mobile Website

I had to not only disconnect NordVPN but also close the app.  Something in the app’s web protection was causing the issue.

I couldn’t get to my account in Edge or Chrome or Firefox. Then, I paused my NordVPN for 5 minutes and got in just fine. I hope this is helpful...

Thank you! I am in now. Wish the T-mobile server would not “appear” to give Request Timeout. “Error 404 access denied” would clearly inform us of a connection/server outage. 

The servers were down for about an hour today on this forum.

Blackmailed by Decision Makers wrote:

Just called T-Mobile Customer Care and was told by the rep that these errors, “Secure Connection Failed” in the Firefox web browser and “Request Timeout” in Google Chrome are caused by the T-Mobile.com website being updated.

“Request timeout” also with MS Edge and Google even after cache is cleared and a reboot. Hard to believe they are updating.  My bank clearly lets me know when they are updating.  Wonder where the servers are.  Germany? 

Then they have been “updating” T-mobile website for a couple of years now.

🤔

Just called T-Mobile Customer Care and was told by the rep that these errors, “Secure Connection Failed” in the Firefox web browser and “Request Timeout” in Google Chrome are caused by the T-Mobile.com website being updated.

fireguy_6364 wrote:

and the TMO app is out of the question to try and use?

I am having the same problem again today in both an updated Firefox and Google Chrome on my Omen 15 Laptop, you know where I can type with 10 fingers instead of a stylus one letter at time on a $1000 non-responsive Samsung Galaxy S22+ cell screen, have 2 hard drives for storing endless files/information where there is no fee for using the Omen like there is for the cloud. And guess what, the battery in the Omen and all my other computers over the past 2 decades have never swollen and threatened to explode or pushed the screen out excessively from the rest of the device requiring immediate removal of files and photos which basically can’t be done unless you use the proprietary cloud option that comes with the phone instead of a cable from phone to laptop like I could do with older phones and all my cameras. And new studies show there is less cognitive function and reading comprehension on small cell phone screens compared to larger laptop and computer screens, so why in the universe’s name does the Global Corporate Community keep pushing their creepy apps on nasty little phones. Why doesn't T-Mobile in all their, 8 times hacked website wisdom, just fix the website and keep it fixed?

and the TMO app is out of the question to try and use?

syaoran wrote:

Are your web browsers up to date?  Do you have any popup, ad, or script blockers enabled?  Try using Firefox or Edge.

I tried everything, it still doesn’t work