Forum Discussion

kathywbb's avatar
kathywbb
Network Novice
3 years ago

Samsung Galaxy phones & TMobile FamilyWhere

We have contacted TMobile multiple times.  FamilyWhere does not give an accurate location with Samsung Galaxy S32 or S21 phones.  Anyone know how to fix this?  With 2 teen age boys, we find FamilyWhere to be useful.

  • kathywbb's avatar
    kathywbb
    Network Novice
    3 years ago

    Thanks, I’ll try that.

     

    Tried it…..Phone would only let me select 3G (no 4G option).  I actually got a reading farther away from the older readings.  So frustrating.

     

  • Elsium's avatar
    Elsium
    Network Novice
    3 years ago

    I didn't have this issue until we upgraded from old S7 phones to the S22.  I think it's an issue with 5G.  Try restarting all phones, switching to 4G network on all phones and then giving the app a try. 

     

     

  • kathywbb's avatar
    kathywbb
    Network Novice
    3 years ago

    I was on hold more than an hour yesterday for this same problem.  T-Mobile techs are not useful.  Based on my conversation, our phones have the correct settings in place.