Forum Discussion

Dorril65's avatar
Dorril65
Network Novice
3 years ago

shipping time

HI I just placed an order for a phone and service.  I checked to make sure that the phone was in stock before placing the order,  I need it here asap.  The phone information said it would be here October 28-November 2, which was perfect…. until I looked at my receipt and it says it won’t be here until November 22-December 7.  What can I do?  I can’t call the help number.

  • Ric221's avatar
    Ric221
    Bandwidth Buddy
    Dorril65 wrote:

    HI I just placed an order for a phone and service.  I checked to make sure that the phone was in stock before placing the order,  I need it here asap.  The phone information said it would be here October 28-November 2, which was perfect…. until I looked at my receipt and it says it won’t be here until November 22-December 7.  What can I do?  I can’t call the help number.

    why not just pick the phone up at a store that way you would have it and not have to wait

  • gramps28's avatar
    gramps28
    Router Royalty

    Contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.