Forum Discussion

MScott's avatar
MScott
Network Novice
4 years ago

T-Mobile won't release our phone numbers

After switching from Sprint to T-Mobile, our service was terrible so we went to another carrier.  Now T-Mobile won’t release our phone numbers that we’ve had for 20 years.  3-way calls with the new carrier, T-Mobile & ourselves and T-Mobile says they don’t receive the porting requests, and won’t do anything to help us.  We’re talking with a foreign call center that completely doesn’t care and doesn’t understand what we need.  T-Mobile says they’ll escalate the matter and call us back and then they never do.  WTH is the problem with this company?!?

t-mobile
  • gramps28's avatar
    gramps28
    Router Royalty
    4 years ago

    Try contacting tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.