Forum Discussion

magenta7922693's avatar
magenta7922693
Network Novice
3 years ago

Tmobile selling my number

So @T-Mobile decides to sell someone else my number when i been a loyal customer for years if i get a new number the voicemails and messages that i have from people who i cherish very much died and if i get a new number that’s all going to erase I’m assuming what do i even do. 

  • ok so they didnt “sell” your number..as pointed out above after about 60 days the numbers basically go into a pool of available numbers to be repurposed to a new user. majority of things you are needing saved can be backed up and or sent elsewhere to be saved..but the number itself is unfortunately gone. a lot of what you are needing should be backed up to your cloud but im not fully sure if this is set up automatically like Androids or if it must be selected.

  • And i fell finically for a couple of months so it was due to non payments me and the other person have the same messages and she can log into my old apps as well as i have to text the person for verification 

  • back to the question at hand though..are you saying they DID sell your number and your number no longer works? are you guessing at some point they MIGHT sell your number and your panicked about it? has your account been closed for a certain amount of time due to lack of payments?

     

    would drastically help to know more of what you have going on

     

    -is the account still active?

    -is the account closed due to non payments?

    -did you close the account  yourself?

    -what phone do you have?

     

  • syaoran's avatar
    syaoran
    Transmission Titan
    magenta7922693 wrote:

    Does it work for messages as well? 

    The easiest way to backup SMS messages is to use an app like SMS Backup and Restore or to take screenshot of the messages you want to preserve.  SMS Backup and Restore on Amdroid can backup to Gmail, online storage drives, amd locally.  

  • syaoran's avatar
    syaoran
    Transmission Titan
    magenta7922693 wrote:

    And How could have i saved it to my device and it was postpaid 

    Depending on your device and the phone dialer app you use.  Google's dialer allows you to share a message, which sends an audio attachment to an e-mail. 

    As gramps mentioned, is another way to do so if.you device doesn't support saving or sharing the voicemail messages.  T-Mobile's Visual Voicemail app at one point (haven't used it in years) to save voicemails from within the app to the apps local folder on the device.

  • syaoran's avatar
    syaoran
    Transmission Titan

    T-Mobile makes a number available after that number has been out of service for 60 days under most circumstances.  Any important messages you had that you didn't want to lose, you could have saved to your device.

    A bit more information on what happened would be helpful in trying to offer some suggestions.  Was it a prepaid or postpaid service?