Forum Discussion
trade in at store
Why does the website say I can take my trade in phone to the t-mobile store to trade in but the store says they cannot take them. I see so many people with mailing issues. What gives?
You can upgrade your device in-store and if there is a trade-in associated with that, the store can take care of that as well. If you process your upgrade online, then you need to send that trade-in in following the steps and using the return label provided to you by T-Mobile inside of your my.t-mobile.com account. Make sure you read the instructions carefully and follow them exactly.
