Forum Discussion

lflohrs's avatar
lflohrs
Network Novice
18 days ago

Unlock iphone

To Whom it May Concern,

I have been trying to get my iphone unlocked, phone number 402-*******. I called T-mobile tech support. They stated they unlocked it, but the Carrier Lock on my phone still shows SIM locked.

Is there a way to get this unlocked?

Thank you,

Lisa Flohrs

 

 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Are you a T-Mobile USA customer?  Was your T-Mobile SIM in the device when you requested the SIM unlock?  Does your account and device meet all of the SIM Unlock Policy requirements?  

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile  

    iPhone SIM unlocks can take 3 weeks and longer because T-Mobile forwards the SIM unlock request to Apple and it is up to Apple to complete the SIM unlock for the device.