Forum Discussion

mrsdd's avatar
mrsdd
Network Novice
5 months ago

Unlock phone

I transferred my phone to another service - the phone i have was purchased at T-mobile - i paid cash and was assured it was unlocked - my new service says my phone is locked - i need T-mobile to unlock it

  • gramps28's avatar
    gramps28
    Router Royalty

    All phones sold by Tmobile are locked and must meet the requirements to be unlocked. I would post the link but this new forum has a flaw that I can't post a click able link. 

    The main requirements are 40 days usage on post paid plans, account in good standing and being a Tmobile customer. 

    • mrsdd's avatar
      mrsdd
      Network Novice

      I qualify - been with them for over 20 yrs - just want to try a less expensive service since I only need my phone to dial, ring, and collect a handful of texts each month - thank you - I will go there tomorrow 

    • syaoran's avatar
      syaoran
      Transmission Titan

      We can't post clickable links? )=

      https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy