UPS did not deliver my iPhone Order

I had an issue similar to this with UPS. I had a shipment sent to me and it got as far as a UPS hub, but it never left the hub and delivery estimate was stuck in “processing”. I fortunately got a UPS person who actually knew what they were talking about. Basically if it is stuck at a hub, they still scan it every day so they know what packages still need to be delivered. If several days go by and there are no new scans during that time, the package is considered lost. In my case it was 5 days or so. The support rep transferred me to claims, I gave them all the information they requested and I was given a case number which I needed to relay to my shipper. Once I gave my shipper the case number, they sent me a replacement order and I didn’t have anything else to do with UPS.