Forum Discussion
Warranty exchange fee
So I have a Z Fold 4 512gb and recently my wifi stopped working and the bluetooth cuts on and off at times. I bought this phone brand new ($1800) and have had it less than a year. I went to my local T-mobile store after all the possible fixes on their website did not work. They were more than willing to help me out. They had to order me a new phone because they didn't stock them in the store, which I think is just BS. I bet if i walked into the store wanting to buy one brand new, they would magically have one in the back room. They also told me that I need to pay a warranty exchange fee.
I feel like this is horrible business. This is a warranty issue, it should be a free exchange. How can you sell me a device that includes a warranty for internal defects, but then charge me to exchange it. I could understand charging me if I did something to the phone that caused damage, but not for a manufacturer defect within the phone. Any fees that T-mobile feels they need to recover should be the responsibility of the manufacturer, not the consumer. This is a horrible business practice. Not happy about this whole situation at all.
I switched to T-Moblie after being with Verizon for 26 years. I bought a Galaxy S25+ less than 3 weeks ago with this new carrier switch. Had the first phone for less than 36 hours and the phone kept glitching and then got stuck in a Safemode loop. They gave me a new phone. On the exact day of my 14 day return window the new phone did the same exact thing. They messed around with it, and did a software up date and it appeared to fix the Safemode loop issue...until today, now almost 3 weeks into having this S25+ the SAME ISSUE. So they claimed they didn't have any phones at the store to exchange my phone with, but they "ordered" one and it will be in-store in about 5 days. However, they said it would cost me $20 because I didn't buy the protection plan. I didn't buy the protection plan because I am responsible with my phone, and didn't need that type of phone insurance. So what does a protection plan have anything to do with a defective phone????? Bad Bad business!
I have a Moto Stylist that malfunctioned from none damage (dropped; water damage etc.) T Mobile online tech went through a series of test-plus took phone to Howe Ave store, Akron Ohio. Talking to an online agent I was assured the phone was under warranty inwhich I was told also that I may be charged between $5 to $20 for a warranty fee! Guess what?…..Naw don,t! When my replacement phone arrived and I went to the store to pick it up I was charged the $20 plus tax which was necessary to be paid before I could get the replacement. To be fair T-Mobile gave me a credit for $20 off my bill. The old phone I hade accessories…..liquid glass screen protection for one (Which when I inquired they were out of stock. ) I synced my phones but the malfunction erased a lot of information and all but one picture. I had talked to a tech that fixes such issues for a price but was told having the old device could help. (This was relayed but I was told the flawed device must be kept by the store.) When I asked about the cost of my accessories and the price it would cost to pay a non T Mobile tech to attempt tp retrieve my lost information I was told by an in-store agent that the lost information from the defective device could not be retrieved as it did not come back when I synced my device: as for any other loss I must contact the maker of the phone and deal with them regardless that I purchased the phone directly from T Mobile. T Mobile has no corporate office contact for customers and when asking for a supervisor or a complaint department a runaround situation begins. (More of concern...I have two phones under the same plan- I had to take the paid insurance off one of the phones to lower my expenses...guess which phone malfunctioned!?…..You got it!…….the one with no insurance.) A lot of individuals under 50 may not remember good customer service and/or customer compensation when damage is not fault of the customer.) I am stuck with another year of a two year contract with T-Mobile without having to pay for early termination fees or the cost of both phones which undoubtfully if not paid for T Mobile will turn over to collection.
you might opt to contact Samsung on this one. insurance exchange i can see a fee for..not so much warranty..
