Forum Discussion
Welcome Sprint Community!
We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first G...
Hi asadulsx,
Interestingly I have had the reverse problems. I was with Tmobile for over 10 years but switched to Sprint one month before the merger for a better rate, knowing that the merger would happen. For just over a year I've had horrible Sprint customer service. All the Sprint reps seem to be using a script both in chat and via 611. Going into a Tmobile store, the manager swapped out my Sprint sim card for a Tmobile sim card. That helped my service issues. In my experience Tmobile is better at troubleshooting AND LISTENING. The few times I've been able to actually be transferred to a Tmobile rep, my problem is resolved. Hopefully by setting up a Tmobile community forum account, my customer service experiences will be more positive again!
