Forum Discussion
Where's my HULU
I was a former Sprint user and with the merger just recently I was able to switch over to T Mobile. I had free HULU with Sprint. Is that not a thing with T Mobile. Do they offer any free streaming? I’m really disappointed.
They all told me that they would personally take care of restoring my Hulu and returning my discounts back to my account.
There has been no changes whatsoever to my account except, I'm charged around $0.40 more than last month.?
I've been dealing with T-mobile service reps, supervisors and the corporate managers concerning T-mobile not honoring their written contractual obligation to provide us Sprint customers, who have been forced into using T-mobile's service due to the mega-giant acquiring Sprint, with Hulu as well as many other prior negotiated account discounts and services. THOUGH, I HAVE BEEN ASSURED BY T-MOBILE'S CUSTOMER SERVICE REPS, SUPERVISORS AND IT'S CORPORATE MANAGERS, THAT THEY UNDERSTAND THAT IT WOULD BE A FRAUD, ON THEIR BEHALF, IF THEY DIDN'T RESTORE HULU AND THE OTHER SERVICES AND PRE-ESTABLISHED OFFERS THAT THEIR SPRINT CUSTOMERS HAD ESTABLISHED WITH SPRINT.
Yet,,, at this point I hate to have to tell you,,,
THEY LIED!
Just tried to watch hulu and got a prompt to sign on with Disney. Where did my hulu on us go ?
Hi all, has there been any update to the sprint/Hulu topic? Can we still receive it free through T Mobile?
FOr almost 3 years, this has been a problem with SPrint/TMobile manipulating my account, adding charges, not providing the promised, contracted free services
If enough people complain in writing, or on the FTC/FCC website, I am quite sure T Mobile will do the right thing. And there is always the CTIA.
Same here. Now I have to pay for Tidal and Hulu. Speaking with inept rep is useless so I am taking another route. If T-Mobile as a corporation wants to defraud people, it should not do it so openly.
Ask the chats, call, email, write and ask about this Master INC ticket:
hat ID: -6151808963457120086
DATE/TIME: 2022-04-13 18:22:15
You: Status of TIDAL known issue (master ticket INC37431580
Sprint: Hello! Thank you for choosing Sprint, which is now T-Mobile. I'm Sprint's virtual assistant. I can help you with a variety of topics, or get you to a live agent for additional assistance.
How may I help you today?Sprint: Do you want to add a new optional service, review your current optional services, or just learn about the optional services offered?
You: - Selected option: Review my current services
Sprint: Great! Here are the optional services used by this device.
Which service would you like to learn more about?You: - Selected option: I need help with something else
Sprint: What else can I help you with? You can also type live agent for additional questions.
Don't forget - you can help us improve the chat experience by completing a survey after closing this chat.You: TIDAL known issue (master ticket INC37431580
Sprint: Hey - we just finished chatting about optional service info. Would you like to chat about this with me again?
By selecting no, you can chat with a live agent for additional assistance.You: - No
Sprint: In that case, a live agent will be able to help you with your request.
Sprint: Let me transfer you to a specialist for more help.
Carey L.: Fantastic day with Sprint, now part of Tmobile
! I'm Carey, your representative committed to resolve your concern. I hope your day went well.
You: What is status of TIDAL known issue (master ticket INC37431580,
Carey L.: I understand you want to know the status of Tidal's known issue. I'd be glad to check on the details here for you.
Carey L.: Please give me a moment to access and review your account information.
Carey L.: Thank you for your patience, I will have the information shortly.
Carey L.: I have checked and still no update for the ticket XXXXXXX Have you tried using your Tidal app and see if it's working?
You: App is working. Problem is my playlists are gone and now I am being charged for a free service.
Carey L.: Thanks for the additional information Let me check.
Carey L.: I have confirmed that the issue is still doing on XXXXXXX. We'll keep you posted soon for more updates.
You: How are you going to keep me posted? No one has kept me posted until now. Has T-Mobile sent out any notifications of this issue?
You: No.
You: It has not.
You: So I would love ot know how you are going to keep me posted, especially when I have to pay for a free service. If you are not able to handle this, escalate it
Carey L.: Yes. We will send you notifications once the issue is fixed. There is still no update that's why you are not getting the notification.
You: I see. I will have to pay $13 a month for a free service until T-Mobile finds a simple solution for a problem that is beyond the scope of its IT and Billing department. Is that a correct summarization of what I have to do?
Carey L.: If you need to use it now, you can do that for now XXXXXXX.
You: Well, this is how this conversation ended.
Thanks for your help
Disregard.
Sassy wrote:
I already have Netflix. I want Hulu back.
You can get the credit for Netflix then resubsribe to Hulu.
I already have Netflix. I want Hulu back.
