Forum Discussion
Can I upgrade my device through JUMP if the screen is cracked?
So I had been thinking of upgrading my Galaxy S7 to a newer device, but I recently dropped it and the screen cracked a little from one of the corners. I'm fully aware that in order to fix it I ha...
Greetings @juanzuniga98‌! That's a rough oops moment, I'm sorry about your phone's screen. Although the bad news here is that the deductible isn't avoidable with JUMP!, there may be good news, too. Depending on what version of JUMP! you have, you may be eligible to simply pay that deductible in the store and go ahead and replace your equipment with a brand new device of your choice, instead of paying it directly to Assurant and waiting for a replacement of the same make/model. Do you know if you have JUMP! one, JUMP! two, or JUMP! On Demand?
- Marissa
Greetings @juanzuniga98‌! That's a rough oops moment, I'm sorry about your phone's screen. Although the bad news here is that the deductible isn't avoidable with JUMP!, there may be good news, too. Depending on what version of JUMP! you have, you may be eligible to simply pay that deductible in the store and go ahead and replace your equipment with a brand new device of your choice, instead of paying it directly to Assurant and waiting for a replacement of the same make/model. Do you know if you have JUMP! one, JUMP! two, or JUMP! On Demand?
- Marissa
