Forum Discussion
Can't Change Administrator Photo in T-Life
Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it.
Hey, for anyone still trying to figure this out. I did. When you install the T-Life app, it asks you for access to your contacts. That could be Google Contacts, M365 Contacts, Samsung Contacts, or whatever you use for contacts. I use Google.
You have to update the profile picture in your contacts. Then you have to uninstall and reinstall the T-Life app to reset the permissions. Then, it will re-ask for permission and pull the correct profile picture.
I hope that helps.
100%
Of Course this only shows in your T-Life App and doesn't sync with the T-Mobile Website as a whole. I had to add myself as contact on my phone and allow the app to sync with my contacts. I know it's kinda silly but its a nice personalization to my T-Mobile.
I'm having the exact same problem.... Has anybody found a solution?
Was there ever an answer to this because I'm having the same issue and tried all the workarounds and nothing has worked
Phew. As frustrating as it is, I'm glad it's not just me. I was messing with that watch for like 2 hours last night trying to get the admin information changed. I'm also having this issue.
I'm also having this issue. just got it 4 days ago.
@HeavenM I spent an enormous amount of time with tech support and having them consult with their engineering team. The best they could say was to try a warranty exchange on the watch, which cost $20 and took 2 trips to the store. It didn’t fix the problem.
Ugh! I hate when I get through the whole process of something and then it kicks back when I try to save!! I agree with @squiddy123. It sounds like a software bug, and it should be reported. You can reach out to one of our support teams and they should be able to file a ticket so the software people can take a deeper look at why that error is happening. Let us know how it goes.
Running into this as well -- appears to be a software bug to me.
