How do I talk to a customer service person?

My name is Belinda Seabolt. I have had T-Mobile since February 2025 was the worst phone company I’ve ever dealt with they have fake advertisements. It seems like they overcharge me all the time I went in there to get a prepaid phone and they talked me into getting this free iPhone and then weeks later I get a bill in the mail stating I owe this amount of money and it was 100s and hundreds of dollars after that they need shut down I would love to get my money back. They are making me pay for something I did not ask for they will trick you.

SOLFAN wrote:

Thanks @syaoran.  Maybe I was using the wrong words.  I did try asking it to connect me to a representative, hitting ‘0’, etc.

I will try FaceBook.  

 

@gramps28 , have you done that?  If so, what was the magic phrase or number?  Because at the end of the dialog, the bot just keep repeating the same thing, over and over.

 

I've done it with credit cards and it seems like the magic word is cancel.

Thanks @syaoran.  Maybe I was using the wrong words.  I did try asking it to connect me to a representative, hitting ‘0’, etc.

I will try FaceBook.  

@gramps28 , have you done that?  If so, what was the magic phrase or number?  Because at the end of the dialog, the bot just keep repeating the same thing, over and over.

Usually you just go through the prompts until you get connected to a person.

That takes me to an automated attendant which cannot handle my particular issue.

You can dial 611 from your phone.