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Not registered on network
I transferred all of my data to my new Samsung A20. When I try to make a call or text it says Not registered on Network.
We're you able to try syaoran's suggestions? We also have some additional steps to try here: Signal issues / no service troubleshooting | T-Mobile Support
is there zero 5G there or is your sons phone the only one not picking this up? and is this a new phone? which phone did he switch from? and did you use the same sim card from the old phone and put it into the new one or did they give you a new sim card?
